FAQ's

Pricing and payments

How much do you charge for digitizing?
We charge by the stitch count. Click here for pricing.

How much do you charge for editing?
We don’t charge for editing which we design but that are older than 30 days will be charged. Size change (Up-Size) orders will be charged only the difference of stitches between the original design and the up-sized design. Size change (Down-Size) will be charged as an edit if the reduce is near to 50% as it takes more work to change and adjust the design for the smaller version.

How do I contact you? If need help.
Contact details are here

Downloading your files

How do i know my digitized file is ready? Where do I download my files from?
When you submit your image after completion of your order you got an detailed email with proof of stitches (PDF File & Jpeg) which shows how many stitches are used to make perfectly your design and in our same mail shows the price of your design according to our prices which we are quote on our website. When you pay us via PayPal so at the same time you got the raw files download link.

The file i downloaded is a zip, what should i do?
Please download WinZiphere and install it. Once it has been installed it will automatically pop up and do its job whenever you double-click on a zipped file.

Can i use the digitized file on any fabric?
We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.

Can i buy a design that someone else ordered before?
No, we cannot sell you any design ordered by someone else your all designs are confidential and safe. In our website which designs are showing it is not be able to download it even print it. It is totally secured and the designs are shows after confirmation through their buyers or creators.

Do you keep backups of client’s files?
Yes, backups are available within your account panel for 60 days.

File Formats and types

Which type of artwork format is acceptable?
We accept the following file formats: jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

What Embroidery formats do you offer?
We can offer you all major formats a few of which are: DST, EXP, CND, DSB, DSZ, KSM, T01, T03, T04, T05, T09, XXX, EMT, EMB, TAP, SEW, JEF, HUS, PES, PEC, PCS, PCD, PCQ, CSD and many others as client requirement.

How do you ensure quality?
Our digitized files are designed by professional designers and are made to meet your exact requirements. Our Free trial ensures that we are sure you will get your designs better than your expectations.

Submitting files

Do I need to submit professional artwork?
As with every part of digitizing process, we need clear & big images because when you send us clear image so we are easily able to digitize your design without any fault. All we really need is a relatively clear image with the color separations.

Can you cope with a rough artwork or a garment to copy?
Yes, we accept rough artwork, but it is a time consuming process because when we punch it so client’s instantly make some changes in digitized which takes time so it is better for you if you give us a clear image files.

How do I upload my artwork?
This will be done via your account which is registered on our website; you can either submit it via the order now form also.

How do I know if my artwork is ok?
Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our audit staff which is shown in our Workflow Page

What is the most important Information that I need to send along with the Artwork?
All the important information is collected while you place an order on Order Now Page, but you have to be fill carefully. Means you have to verify first the required size of Logo and Design and provide us Fabric Details also to make your design according your Fabric to get your ordered design perfectly.

What is your turnaround time? When will i get my file ready?
If the artwork is perfect and has passed our audit check, our normal turnaround time is 6~8 hours. However if you would like to have your artwork digitized on top most priority, we charge an additional US$5.00 per design to put it on top of the list.

Orders and trials

How do I avail the free trial?
You can place an order or enjoy free trial by signing up and placing an order from your account. Signup here

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